August 2, 2022

Finding the Right IT Teacher with Kevin Apolinario

by Hacker Valley Studio

August 2, 2022

Finding the Right IT Teacher with Kevin Apolinario

by Hacker Valley Studio

Show Notes

Kevin Apolinario, better known as Kevtech IT Support on Youtube, brings his teaching skills to Hacker Valley to talk about the barriers to entry in IT. Disheartened by the lack of good advice given to him as he entered the tech world, Kev breaks down programs and concepts, such as helpdesk, for IT practitioners that may not have access to expensive equipment or formal education. Anyone can learn IT, and it’s Kev’s mission to help everyone find the method and the teacher that helps them learn the best.


Timecoded Guide:

[00:00] Forming Kevtech IT Support to give the right IT advice

[07:21] Helpdesk success through customer service skills

[11:49] Printers on VPNs and other major IT troubleshooting lessons

[15:56] Customizing teaching and learning experiences for each IT practitioner

[19:54] Better IT and cyber online communities through shared passion


Sponsor Links:

Thank you to our sponsors Axonius and AttackIQ for bringing this episode to life! 

Want to learn more about how Mindbody enhanced their asset visibility and increased their cybersecurity maturity rating with Axonius? Check out 

AttackIQ - better insights, better decisions, and real security outcomes. That's why we partnered with them to create free cybersecurity trainings! Check it out at


What was your inspiration to start teaching as Kevtech IT Support? 


Kev hardly had a traditional journey into IT, instead having jobs in the restaurant industry and law enforcement before even considering entering the tech world. When Kev became a Field Technician for the Department of Education and began learning the ropes of IT, he realized there weren’t resources available for someone of his background to learn simple concepts or master common technical programs. After dealing with the frustrations of education gaps and unreliable advice, Kev decided to be the person for new IT technicians to learn from.


“My journey was rough, because I didn't have anyone guiding me, I didn't have anyone telling me what certs to get. I didn't have anyone telling me the tips and tricks for starting in IT.”


Was it intentional to interweave your name and brand and have them be synonymous? 


Hacker Valley feels synonymous with Chris and Ron’s branding for themselves, and Kev maintains a similar element of that with Kevtech IT Support, especially considering he weaves his name directly into his branding. For Kev, this was an entirely purposeful decision, born out of his own desire to be known as Kev, the helpdesk IT guru on YouTube. Building a brand with authenticity about who he is personally and professionally shows other IT professionals that their work or education experiences don’t have to be separate from who they really are.


“That was on purpose for me because I always wanted to be known as the helpdesk guru of IT. Someone that does IT superbly and helps everyone…I wanted to actually show people real-life experiences.”


How would you go about having a tough conversation with somebody whose passion isn’t in IT or cyber? 


Some people are just in it for the money, whether that “it” is IT or cybersecurity. Considering the spotlight being placed on cyber labor shortages and tech skills gaps, many professionals have considered joining the field without the passion to support their new job shift. Although Kev believes everyone should be welcome to learn about IT, he understands that there’s a cause of concern in making IT all about the money. The industry needs passionate individuals, Kev explains, and the desire to learn needs to be present when you take that next step into IT.


“I'm sorry, but this field is not for everyone. If you're going to work helpdesk, or IT support, you need to know how to deal with customer service, you need to know how to deal with people.”


What piece of advice would you have for cyber or IT professionals looking to level up their community?


From Kev’s perspective, gatekeeping isn’t just mean, it’s legitimately harmful to the IT community. IT professionals can’t level up without leaders willing to step up and teach their knowledge. Hiding IT tips or tricks doesn’t save careers, it only succeeds in hurting other IT practitioners and negatively impacting customers relying on that expertise. Kev advocates for increasing transparency within the IT and cyber communities, and explains that gaining knowledge should be valued more than capital gains by practitioners and professionals.


“I believe in helping the community, I believe in sharing your knowledge. So, the more engaged you get with the community, the better it is for everyone.”





Keep up with Kevin Apolinario on LinkedIn

Check out Kevtech IT Support on YouTube and Discord

Connect with Ron Eddings on LinkedIn and Twitter

Connect with Chris Cochran on LinkedIn and Twitter

Purchase a HVS t-shirt at our shop

Continue the conversation by joining our Discord

Check out Hacker Valley Media and Hacker Valley Studio

Read more

Listen Now

Finding the Right IT Teacher with Kevin Apolinario

August 2, 2022 Hacker Valley Studio


Recent Episodes

March 21, 2023
by Hacker Valley Studio

In this episode of the podcast, Ron Eddings and Chris Cochran share insights and tips on how to navigate a career in cybersecurity. They discuss the importance of having the right mindset, finding the right career path, building a network, and ...

March 14, 2023
by Hacker Valley Studio

In this episode of the Hacker Valley Studio podcast, hosts Ron and Chris tackle arguably one of the most difficult roles in cybersecurity: Incident Response. Drawing on his years of experience at organizations such as US Cyber Command, NSA, and N...

March 7, 2023
by Hacker Valley Studio

In this episode, Chris and Ron are joined by author, TED Talk presenter, and Chief Research Officer at WithSecure, Mikko Hyppönen, to discuss the past, present, and future of cybersecurity. With over 30 years of experience in cybersecurity, Mikko ...

February 28, 2023
by Hacker Valley Studio

In this episode of the Hacker Valley Studio podcast, Chris Cochran and Ron Eddings discuss cybersecurity resources for learning and standing out in the field. In the episode, the two discuss SANS Institute posters for pentesting, purple teaming, and ...

February 21, 2023
by Hacker Valley Studio

Welcome to the Hacker Valley Studio podcast, Ron Eddings and Chris Cochran reflect on their most pivotal moments in the industry. The two share personal stories that shaped their careers, from Chris' journey to landing his dream role at Netflix to Ro...

February 14, 2023
by Hacker Valley Studio

In this episode of the Hacker Valley Studio podcast, hosts Ron Eddings and Chris Cochran explore the power of ChatGPT and attempt to build a Python script that scrapes BleepingComputer for the latest headlines. Chris also takes a moment to reflect on...

February 7, 2023
by Hacker Valley Studio

In this episode of the Hacker Valley Studio, hosts Ron and Chris are joined by McKenna Yeakey to talk about her experience with being laid off in cybersecurity and finding a new job. Mckenna shares her journey through the emotional and psychological ...

January 31, 2023
by Hacker Valley Studio

In this episode of the podcast, Maril Vernon joins Ron and Chris and discusses the importance of breaking down silos between cyber teams and inspiring individuals to drive their own careers in cybersecurity. Maril has been a key player in promoting t...

January 24, 2023
by Hacker Valley Studio

In this episode of Hacker Valley Studio, Rob Wood, Chief Information Security Officer (CISO) at CMS, discusses the challenges of data silos within organizations. Rob explains that security teams often operate in silos, with different departments focu...

January 17, 2023
by Hacker Valley Studio

Taylor Lehmann, Director of Office of the CISO at Google Cloud, has made it his mission to make healthcare and life sciences more secure and strategic for everyone. Joining our security podcast this week, Taylor talks about how security and strategy ...